Accessibility Standards for Customer Service
Accessibility for Ontarians with Disabilities Act, 2005
Ontario Regulation 429/07
Accessibility Standards for Customer Service
The Accessibility Standards for Customer Service Regulation is now law.
The law requires that all public and private sector organizations in Ontario identify, remove and prevent barriers to accessible goods and services by developing policies and implementing procedures.
It also states that all employees, volunteers and others who deal with the public or other third parties, and all those who are involved in the development and approvals of customer service policies, practices and procedures must be trained on how to provide accessible goods and services.
Deadline for private sector businesses and organizations who have 20 or more employees:
- comply with the standard by January 1, 2012, and
- file their first accessibility report in 2012
Deadline for businesses and organizations with fewer than 20 employees:
- comply with the standard by January 1, 2012.
- These organizations do not have to file accessibility reports
Link to Accessibility Standards for Customer Service
Link to the Accessibility for Ontarians with Disabilities Act, 2005